स्रोत

राष्ट्रीय शिकायत चैनल — जब कोई सत्यापित स्थानीय संपर्क नहीं होता, तब यह ऐप यहीं शिकायत दर्ज करता है।

स्वच्छ भारत मिशन-शहरी की वेबसाइट (आवासन एवं शहरी कार्य मंत्रालय) — Swachhata-MoHUA ऐप के रास्ते और स्वच्छता हेल्पलाइन 1969 का स्रोत।

भारत सरकार का आवासन एवं शहरी कार्य मंत्रालय — स्वच्छ भारत मिशन के पीछे का मंत्रालय।

स्वच्छ भारत मिशन की अपनी राष्ट्रीय वेबसाइट।

उत्तर प्रदेश का आधिकारिक शिकायत पोर्टल (जनसुनवाई / IGRS) — UP की रिपोर्टों के लिए एक अतिरिक्त चैनल।

भारत का राष्ट्रीय पोर्टल — सरकार के विभागों और सेवाओं की केंद्रीय डायरेक्टरी।

Rule 15(b): Local authorities shall arrange door to door collection of segregated solid waste from all households, including slums and informal settlements, and from commercial, institutional and other non-residential premises.
Rule 15(g): Local authorities shall direct waste generators not to litter, and not to burn or bury waste on streets, open public spaces, drains or water bodies.
Rule 15(k): Local authorities shall direct street sweepers not to burn the tree leaves collected from street sweeping.
Rule 15(n): Local authorities shall collect separately the waste from sweeping of streets, lanes and by-lanes daily, or on alternate days or twice a week, depending on the density of population, commercial activity and local situation.
Rule 4(2): No waste generator shall throw, burn or bury the solid waste generated by him on streets, open public spaces outside his premises, or in a drain or water body.

Section 6(1): A person who desires to obtain information makes a request in writing or through electronic means, in English or Hindi or the official language of the area, with the prescribed fee, to the Public Information Officer (or Assistant Public Information Officer) of the concerned public authority, specifying the particulars of the information sought.
Section 6(2): An applicant is not required to give any reason for requesting the information, or any other personal details except those necessary for contacting him or her.
Section 7(1): The Public Information Officer shall, as expeditiously as possible and in any case within thirty days of receipt of the request, either provide the information on payment of the prescribed fee or reject the request for a reason specified in sections 8 and 9.
Section 19(1): A person who does not receive a decision within the time in section 7(1), or is aggrieved by a decision, may within thirty days of the expiry of that period or of receiving the decision appeal to the officer senior in rank to the Public Information Officer in that public authority.

Para 5.1: The maximum redressal time advised by DARPG for grievances on CPGRAMS is 21 days; where more time is needed an interim reply stating the reason and the expected timeline is to be given. This is an advisory time limit set by DARPG, not a statutory deadline.
Para 4.2: Appeals against a CPGRAMS grievance decision are to be ordinarily closed within 30 days.

FAQ 13: The portal FAQ gives the redressal time as 21 days, with an interim reply with reasons for any delay.

Official Government of India public grievance portal; a unique registration number is issued for each grievance.

Uttar Pradesh Jansunwai-Samadhan grievance portal of the UP Lok Shikayat Vibhag; online registration uses a mobile OTP.

Uttar Pradesh Department of Administrative Reforms portal for online RTI applications and first appeals to UP government departments and public authorities. It does not state whether municipal bodies are listed; if yours is not, file in writing with its PIO.

Section 6(1): a request in writing or through electronic means to the Public Information Officer of the concerned public authority.

rtionline.gov.in covers only Central Government public authorities; it states that applications for public authorities under State Governments must not be filed there, and that applications filed for State bodies are returned without refund. SafaiSathi therefore never sends municipal or State RTI applications there.